Successful 3PL Relationships - Managing with Service Level Agreements and Key Performance Indicators

Instructor: Joe Lynch
Product ID: 704783
  • Duration: 60 Min

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Jul-2016

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367


Read Frequently Asked Questions

This training program will explore how using service level agreements along with key performance properly will enable a shipper to drive continuous improvement in their supply chain. SLAs and KPIs will also ensure that agreed to, objective measurements are being used to judge 3PL performance. An SLA along with the proper KPIs will allow shippers to create incentives, disincentives and exit clauses based on performance.

Why Should You Attend:

The webinar will be delivered in 3 sections: 1) Review of 3PL selection criteria; 2) Service level agreement (SLA) definition and development; and 3) Key performance indicators (KPI) and scorecards.

3PL Selection Criteria - To get the most out of a 3PL, shippers need to understand the roles and responsibilities of a 3PL. The selection criteria will vary depending on the shipper’s needs. This webinar will review selection criteria. Selection criteria include: financial stability, specialization, customers, asset based vs. non-asset based, operational capability, technology, people, culture, reputation, etc.

Service Level Agreements - A service-level agreement (SLA) is a part of a service contract where a service is formally defined. The SLA specifies, in measurable terms, what services the logistics provider will furnish. An SLA also defines the roles of responsibilities of both the 3PL and the customer.

Key Performance Indicators vs. Metrics - A metric is any standard of measurement (number of carriers, inventory turns, average shipment weight, etc.). A Key Performance Indicator (KPI) is a metric that you have chosen that will give an indication of your performance and can be used as a driver for improvement. In general it's preferred to just choose a few KPIs (say 3 or 4) to focus on. This means that while all KPIs are metrics, not all metrics are KPIs. Only the most important metrics can grow up to become KPIs.

Learning Objectives:

  • The benefits of using service level agreements and key performance indicators for managing 3PLs
  • Appropriate 3PL selection criteria for selecting a 3PL
  • Definition and importance of service level agreements
  • How to develop a service level agreement with a 3PL
  • Why key performance indicators are a required component of an effective service level agreement
  • Understand how objective measurement drive continuous improvements
  • How to develop 3PL scorecards

Areas Covered in the Webinar:

  • 3PL selection criteria
  • 3PL roles and responsibilities
  • How to measure and manage 3PL relationships
  • Service level agreements defined
  • Developing a service level agreement
  • Selecting the right key performance indicators
  • Driving continuous improvement in logistics and transportation function

Who Will Benefit:

  • Purchasing agents
  • Logistics managers
  • Operations managers
  • Finance and accounting managers
  • Supply chain managers
  • Supply chain consultants
  • Supply chain technology developers
  • Transportation sales people
  • Traffic managers
  • Shipping and receiving managers
  • Warehouse manager
  • 3PL managers
  • Freight brokers

Instructor Profile:

Joe Lynch is the founder of The Logistics of Logistics, a logistics training and consulting firm. He specializes in helping logistics and transportation companies grow their sales. He also works with manufacturers, retailers, distributors and wholesalers to select and manage their logistics providers (3PLs, brokers, carriers, etc.).

His significant experience in logistics and supply chain has given him a unique perspective of the challenges and opportunities facing companies that outsource some or all of their transportation and logistics functions.

Mr. Lynch is a frequent speaker and presenter at industry conferences. He also conducts dozens of webinars every year. Some of his recent topics include: inbound logistics, automotive logistics, 3PL selection and implementation, service level agreements, managing with key performance indicators, 3PL sales strategy, shipping to/from Mexico, Food Safety, Latin America SC and LTL trends.

Topic Background:

A good 3rd party logistics provider can help companies save money and improve supply chain effectiveness. A bad 3PL can cost a company’s money, effectiveness and even customers. The key is selecting the right 3PL and then using a service level agreement and key performance indicators to manage the 3PL. A service level agreement used in conjunction with key performance indicators will enable both the customer and 3PL to objectively measure progress.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email call +1-888-717-2436 (Toll Free).

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