ComplianceOnline

Effective management of suppliers and contract manufacturers is an integral component of a quality management system. Suppliers are an integral part of the supply chain and, therefore, the process of production and delivery should by understood and supplier relationships developed and improved. Supplier failures can increase the cost of poor quality through excess inventory, downtime, additional testing, and customer satisfaction. On the other hand, a significant strategic advantage can be gained by excellent supplier management. One of the seven quality principles of ISO 9001 is to build relationships with suppliers because it is a critical component of sustained success.

Pharmaceutical and medical device manufacturers have a mandated responsibility for ensuring the suppliers meet regulatory requirements and produce good quality product. FDA regulations CFR 210 and 211 require pharmaceutical companies to assure the quality of the product they put into interstate commerce regardless of where it or any of its components were manufactured. The Q10 Pharmaceutical Quality System Guidance provides additional details on the agency’s expectations for supplier management. For Medical Device Manufacturers, 21 CFR 820.50 places the burden on the purchasing company to establish purchasing controls. European regulations similarly require effective supplier quality management.

This 2-day course will cover managing a supplier for the entire lifecycle of the relationship, beginning with identification and qualification of a supplier and continuing through building a relationship, risk management, ongoing assessment (including auditing) and finally planning for an exit. The course will show attendees how to use risk assessment for ranking suppliers and reducing the number of audits that are necessary to effectively manage suppliers. Strategies for determining whether a supplier will be sole source will be included. Exercises will help attendees develop their own supplier scorecard based on the requirements of their company and develop quality agreements that will ensure clear lines of communication. Attendees will take away strategies for the ongoing monitoring of supplier process performance and for managing nonconforming incidents and changes.

Learning Objectives:

  • Understand the benefits of effective supplier management
  • Learn about the regulatory requirements for supplier management
  • Understand how to develop a strategy for suppliers based on your supply chain
  • Be able to analyze the cost of manufacturing vs. purchasing
  • Understand how to select a supplier or contract manufacturer
  • Understand the basics of building a supplier relationship
  • Be able to develop a quality agreement that provides valuable guidance
  • Learn how to perform risk assessments on suppliers and how to make decisions based on that assessment
  • Learn how to develop a plan for supplier performance monitoring
  • Understand how to manage failures and how to work with a supplier for improvement
  • Understand the methods of supplier assessment and when to apply each
  • Learn techniques for auditing a supplier and for follow-up and closure of the audit
  • Learn how to effectively manage supplier exits and the transition to a new supplier

In-Person Seminar going Virtual with increased learner satisfaction.

Yes, attend this seminar from anywhere. We are making it real and more interactive – Here's a sneak peek:

Our enhanced delivery process and technology provides you an immersive experience and will allow you to access:

  • The real-time and live presentation as in in-person events
  • Private chat for company-specific conversation – the same as you would get in an in-person seminar
  • Opportunities to connect with your peers to share knowledge at a different time and have group discussions
  • Live workshop activities
  • Live Q&A during the event and offline Q&A assistance after the event
  • As usual more content, activities and case studies and now adding homework for a comprehensive understanding
  • Certification

Areas Covered:

  • The benefits and components of a supplier management program
  • Regulatory requirements for managing suppliers and contract manufacturers
  • Strategic decision making for good supplier management
  • How to manage risk and reduce the costs associated with having suppliers
  • The steps involved in selecting and onboarding a supplier
  • Developing good supplier relationships including managing improvement and nonconforming events
  • Writing effective and useful quality agreements
  • Reviewing supplier performance and making performance-based decisions
  • How to perform a desktop assessment and a supplier audit (and when to use each)
  • Managing supplier transitions

Who will benefit:

In the pharmaceutical, medical device, cosmetic, or personal care industries: quality assurance managers, quality control laboratory supervisors, quality engineers, procurement professionals, drug development scientists, medical device development scientists, supply chain managers

Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure
Day 01(9:00 AM - 3:00 PM PDT)
  • 9:00 AM -9:30 AM
    • Introduction and Objectives for the course
      • What are your expectations
      • Agenda for the course
    • The Benefits of Effective Supplier Management
      • Case studies discussion
    • Key Components of a Supplier Management Program
  • 9:30 AM -10:50 AM
    • Understanding Regulatory Requirements and Standards for Supplier and Contract Manufacturer (CM) Management
      • United States Food and Drug Association (FDA) regulations and guidances
      • European Union (EU) directives and guidelines
      • International Standardization Association (ISO) standards
      • Examples of regulatory findings
  • 10:50 AM -11:05 AM Break
  • 11:05 AM -11:30
    • The Cost of Poor Quality from Suppliers and CMs
      • o How to speak management’s language
  • 11:30 AM -12:30 PM Break
  • 12:30 PM -1:15 PM
    • To Purchase or to Manufacture In-house?
      • How to handle a make/buy decision
    • Strategic Management of Suppliers
      • Developing a strategic plan based on your company and environment
  • 1:15 PM - 1:30 PM Break
  • 1:30 PM - 2:20 PM Break
    • Risk Management – A Lifecycle Approach
      • Template for a risk assessment
  • 2:20 PM - 2:35 PM Break
  • 2:35 PM - 2:50 PM
    • Selecting a Supplier or Contract Manufacturer
      • Obtaining information on suppliers
      • Tools for making the selection
      • How to use your strategic plan to make decisions
      • When to use a sole source supplier
    • Supplier qualification
  • 2:50 PM - 3:00 PM Daily Wrap-up and Discussion
Day 02(9:00 AM - 3:00 PM PDT)
  • 9:00 AM -9:45 AM
    • Seminar Objectives Review
    • Supplier qualification
    • Building a Relationships with a Supplier or Contract Manufacturer
  • 9:45 AM -10:30 AM
    • Making your Supplier Quality Agreement a Great Resource
      • Quality Agreement Template
      • Development of a Quality Agreement
      • Using your Quality Agreement
  • 10:30 AM –10:45 AM Break
  • 10:45 AM -11:30 AM
    • Monitoring Your Supplier’s Performance to Reduce Risks and Costs
      • Template for a supplier scorecard
      • Managing nonconforming events
  • 11:30 AM –12:30 PM Break
  • 12:30 PM -1:20 PM
    • Partnering with a Supplier or CM for Improvement
      • Tools for improvement
  • 1:20 PM -1:35 PM Break
  • 1:35 PM -2:40 PM
    • Supplier Assessments
      • desktop assessments
      • supplier audits
  • 2:40 PM -2:50 PM
    • Handling Supplier Transitions
  • 2:50 PM - 3:30 PM
    • Seminar Closeout
Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure
Peggy Kwoka

Peggy Kwoka
Senior Consultant, Quality GMP Solutions, LLC

Peggy Kwoka has more than thirty years of experience in pharmaceutical, cosmetic consumer health and medical device industries including twenty years in Quality Assurance management and consulting. She has managed or provided expertise for more than ten US FDA inspections.

Peggy is currently working with pharmaceutical companies to develop effective quality systems through her consulting firm, Quality GMP Solutions, LLC. She focuses on improving her client’s manufacturing and quality processes to enhance their regulatory compliance profile. She previously held quality assurance management roles at Colgate-Palmolive Company and GlaxoSmithKline.

Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure

Register Now

Online using Credit card

$1,699.00

(One Dial-in One Attendee)

September 28-29, 2020, Virtual Seminar
(Registrations till August 15, 2020 - $1699)
(Registrations after August 15, 2020 - $1899)

$8,665.00

Group-Max. 10 Attendees

September 28-29, 2020, Virtual Seminar
(Registrations till August 15, 2020 - $8665)
(Registrations after August 15, 2020 - $10195)



Other Registration Option

By order form / PO#

Payment Mode

By Check -
Pay your check to (payee name) “MetricStream Inc” our parent company and Mail the check to:

ComplianceOnline (MetricStream, Inc),
2479 E. Bayshore Road Suite 260
Palo Alto, CA 94303
USA

By Wire -

Register / Pay by Wire Transfer

Please contact us at +1-888-717-2436 to get details of wire transfer option.

Note: In view of Coronavirus situation and travel advisory issued, ComplianceOnline will waive off all cancellation charges for the registrations till August 15, 2020.

Terms & Conditions to Register for the Seminar/Conference/Event

Your registration for the seminar is subject to following terms and conditions. If you need any clarification before registering for this seminar please call us @ +1-888-717-2436 or email us @ customercare@complianceonline.com

Payment:

Payment is required 2 days before the date of the conference. We accept American Express, Visa and MasterCard. Make checks payable to MetricStream Inc. (our parent company).

Cancellations and substitutions for In-person Seminars:

Written cancellations through fax or email (from the person who has registered for this conference) received at least 10 calendar days prior to the start date of the event will receive a refund - less a $300 administration fee. No cancellations will be accepted - nor refunds issued - within 10 calendar days before the start date of the event.

On request by email or fax (before the seminar) a credit for the amount paid minus administration fees ($300) will be transferred to any future ComplianceOnline event and a credit note will be issued.

Substitutions may be made at any time. No-shows will be charged the full amount.

We discourage onsite registrations, however if you wish to register onsite, payment to happen through credit card immediately or check to be submitted onsite. Conference material will be given on the spot if it is available after distributing to other attendees. In case it is not available, we will send the material after the conference is over.

In the event ComplianceOnline cancels the seminar, ComplianceOnline is not responsible for any airfare, hotel, other costs or losses incurred by registrants. Some topics and speakers may be subject to change without notice.

Cancellations and Substitutions for Virtual Seminars & Webinars:

Written cancellations through fax or email (from the person who has registered for the training) received at least 10 calendar days prior to the start date of the event will receive a refund — less a 30% administration fee. No cancellations will be accepted — nor refunds issued — within 10 calendar days from the start date of the event. On request by email or fax (before the training) a credit for the amount paid minus administration fees (30%) will be transferred to any future ComplianceOnline event and a credit note will be issued. Substitutions may be made at any time. No-shows will be charged the full amount. Some topics and speakers may be subject to change without notice.
Offers:
  • Early bird seats are limited and based on first-come, first-serve.
  • Multiple offers cannot be combined.
  • Online using Credit card

    $1,899.00

    (One Dial-in One Attendee)

    (After registration, we will video stream the training on your convenient dates)
    (Registrations till August 15, 2020 - $1899)
    (Registrations after August 15, 2020 - $2099)

    $9,999.00

    Group-Max. 10 Attendees

    (After registration, we will video stream the training on your convenient dates)



    Other Registration Option

    By order form / PO#

    Payment Mode

    By Check -
    Pay your check to (payee name) “MetricStream Inc” our parent company and Mail the check to:

    ComplianceOnline (MetricStream, Inc),
    2479 E. Bayshore Road Suite 260
    Palo Alto, CA 94303
    USA

    By Wire -

    Register / Pay by Wire Transfer

    Please contact us at +1-888-717-2436 to get details of wire transfer option.

    Note: In view of Coronavirus situation and travel advisory issued, ComplianceOnline will waive off all cancellation charges for the registrations till August 15, 2020.

    Terms & Conditions to Register for the Seminar/Conference/Event

    Your registration for the seminar is subject to following terms and conditions. If you need any clarification before registering for this seminar please call us @ +1-888-717-2436 or email us @ customercare@complianceonline.com

    Payment:

    Payment is required 2 days before the date of the conference. We accept American Express, Visa and MasterCard. Make checks payable to MetricStream Inc. (our parent company).

    Cancellations and substitutions for In-person Seminars:

    Written cancellations through fax or email (from the person who has registered for this conference) received at least 10 calendar days prior to the start date of the event will receive a refund - less a $300 administration fee. No cancellations will be accepted - nor refunds issued - within 10 calendar days before the start date of the event.

    On request by email or fax (before the seminar) a credit for the amount paid minus administration fees ($300) will be transferred to any future ComplianceOnline event and a credit note will be issued.

    Substitutions may be made at any time. No-shows will be charged the full amount.

    We discourage onsite registrations, however if you wish to register onsite, payment to happen through credit card immediately or check to be submitted onsite. Conference material will be given on the spot if it is available after distributing to other attendees. In case it is not available, we will send the material after the conference is over.

    In the event ComplianceOnline cancels the seminar, ComplianceOnline is not responsible for any airfare, hotel, other costs or losses incurred by registrants. Some topics and speakers may be subject to change without notice.

    Cancellations and Substitutions for Virtual Seminars & Webinars:

    Written cancellations through fax or email (from the person who has registered for the training) received at least 10 calendar days prior to the start date of the event will receive a refund — less a 30% administration fee. No cancellations will be accepted — nor refunds issued — within 10 calendar days from the start date of the event. On request by email or fax (before the training) a credit for the amount paid minus administration fees (30%) will be transferred to any future ComplianceOnline event and a credit note will be issued. Substitutions may be made at any time. No-shows will be charged the full amount. Some topics and speakers may be subject to change without notice.
    Offers:
  • Early bird seats are limited and based on first-come, first-serve.
  • Multiple offers cannot be combined.
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