Challenging Workplace Relationships: Skill for Peace at Work with Peace of Mind

Why Should You Attend:

Most have good relationships and get along well with your colleagues at work. But there are always those you find challenging – the one’s you are tempted to label as “Difficult”, “Negative”, "Dramatic" or “Toxic” - that make your life a misery. Nothing you do seems to work. In fact, your good faith efforts often seem to make things worse!

Wouldn’t it be great if there was something positive you could do-that worked?

If you are tired of being stuck in relationships that are challenging and are interested in transforming your challenges into opportunities, then do sign up to attend this webinar so you can navigate any challenging relationship and have your own peace of mind!

Learning Objectives:

By the end of this webinar, participants will be able to:

1. Identify a difficult or challenging relationship
2. Articulate why relationships are difficult
3. Identify the five limitations and five lacks that cause challenges
4. Describe both what to do and what not to do when facing a challenge
5. Manage stress while staying calm, relaxed and focused
6. Reality check before acting in accordance with your values
7. Listen with empathy to discover everyone’s feelings and needs
8. Remove blindspots by receiving and giving candid feedback
9. Express assertively to resolve differences collaboratively
10. Use unilateral power and formal authority as a last resort
11. Navigate difficult or challenging relationships

Areas Covered in the Webinar:

• Definition of a challenging relationship
• Reasons why relationships are challenging: Lack of awareness, Lack of motivation. Lack of capacity, Lack of skills, Lack of support
• General human limitations: Fatigue, Multitasking, Emotions, Memory, Expectations
• What makes things worse
• Stress Management
• The role of values and value identification
• The importance of empathic listening
• Giving and receiving feedback
• Conflict resolution
• The role of power, norms and needs

Who Will Benefit:

• Managers, Supervisors, Employees, Risk managers who manage employment practices liability insurance (EPLI), in house counsel, chief financial officers, HR Directors, HR Professionals, Purchasing Officers, Negotiators, Employee Relations Specialists

John Ford
Founder, The HR Mediation Academy

John Ford is an experienced workplace mediator based in California who has successfully mediated hundreds of workplace disputes. He is the author of Peace at Work and founder of The HR Mediation Academy. In addition, John has provided soft skills training to thousands of employees at all levels in the workplace, across a wide range of industries. John teaches negotiation at UC Hastings School of Law, mediation to graduate Business and Psychology students at Golden Gate University, and organizational collaboration online through Creighton University. He is a past president of the Association for Dispute Resolution of Northern California (ADRNC), and was the managing editor of www.mediate.com from 2000 to 2011. Currently, he is a member of the Association for Conflict Resolution, ADRNC, the Society for Human Resource Managers (SHRM) and Northern California Human Resource Association (NCHRA).

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