Should HR Professionals Mediate Internal Workplace Disputes?

Instructor: John Ford
Product ID: 706120
Training Level: Advanced
  • Duration: 90 Min
This webinar explores the arguments for and against organizations using their HR professionals to mediate internal workplace conflict. It provides clear guidance as to where the ‘bright-line’ exists so that they know when it safe to mediate, and when not. It also provides facts and figures on the cost of workplace conflict.
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Course "Should HR Professionals Mediate Internal Workplace Disputes?" has been pre-approved by SHRM as eligible for 1.5 credits and HRCI as eligible for 1.5 credits towards a participant's recertification upon full completion.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

Why Should You Attend:

Conflict is inevitable. How we manage this significant risk is key for the modern organization. Innovative, and more empathic ways of handling conflict are needed. In great organizations, conflict becomes productive. Using mediation in- house (and yes in the courthouse) makes good risk management sense.

Unresolved interpersonal conflict represents a significant risk and cost to organizations. HR professionals play a key role in determining how well conflict is managed in an organization. And yet many HR Professionals question whether they have a mediating role to play and prefer to rely on the investigation and arbitration instead. This webinar will give you what you need to make informed decisions about the use of mediation inhouse by HR Professionals.

Learning Objectives:

By the end of the webinar, participants will be able to:

  1. Define internal workplace mediation and explain how it differs from toxic triangulation and the investigation
  2. Calculate the direct and indirect cost of workplace conflict
  3. Identify the principal reasons why organizations use mediation to manage risk and mitigate costs
  4. Define the circumstances when it is appropriate for HR professionals to mediate employee relations disputes themselves, and when they should not
  5. Describe what the HR Certification Institute and SHRM expect from HR Professionals as far as mediation is concerned
  6. Come to a conclusion for yourself on this important topic!

Areas Covered in the Webinar:

  • What is mediation and what it is not
  • How mediation differs from Toxic Triangulation, the investigation and Arbitration
  • The Direct Costs of Workplace Conflict
  • The hidden Indirect Costs of Workplace Conflict
  • The Arguments for Mediating in house and using HR Professionals
  • The Arguments against mediation in house using HR Professionals
  • The Brightline: When is it safe to mediate in house
  • The approach taken in the United Kingdom

Who Will Benefit:

Risk managers who manage employment practices liability insurance (EPLI), in house counsel, chief financial officers, HR Directors

Special focus Industry: Health Care

Instructor Profile:
John Ford

John Ford
Founder, The HR Mediation Academy

John Ford is an experienced workplace mediator based in California who has successfully mediated hundreds of workplace disputes. He is the author of Peace at Work and founder of The HR Mediation Academy. In addition, John has provided soft skills training to thousands of employees at all levels in the workplace, across a wide range of industries. John teaches negotiation at UC Hastings School of Law, mediation to graduate Business and Psychology students at Golden Gate University, and organizational collaboration online through Creighton University. He is a past president of the Association for Dispute Resolution of Northern California (ADRNC), and was the managing editor of www.mediate.com from 2000 to 2011. Currently, he is a member of the Association for Conflict Resolution, ADRNC, the Society for Human Resource Managers (SHRM) and Northern California Human Resource Association (NCHRA).

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

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