Engaging Patients via Secure Patient Portal

Instructor: James Larson
Product ID: 705591
  • Duration: 90 Min
This webinar will provide an understanding of why patient engagement is important. It will define the value proposition of a robust, secure patient portal. Further it identify & map engagement opportunities via patient portal and identifies common challenges/barriers.
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Why Should You Attend:

Engaging patients via secure patient portal has proven to be elusive. Most of us bundled a patient portal with our EMR purchase, and many of us are still disappointed that the promised cohorts of engaged, compliant patients with better outcomes have not materialized.

This course will address the gap between the promise and the reality of engaging Patients via Secure Patient Portal.

We’ll re-explore the benefits of engaging patients via a Secure Patient Portal and define a value proposition for a robust patient portal. We’ll re-examine our goals - what do we really want from our portal? Next, we’ll discuss some of the challenges that have limited our success so far. We’ll map all the potential touch-points where we communicate with our patients and identify opportunities for driving patient engagement via the portal. We’ll do some ‘value mapping’ on our work flows to see what can go wrong and how our patient portal can be more efficient and effective. Finally, we’ll envision a better future for engaging patients through our portal.

Learning Objectives:

  • Understanding of why patient engagement is important
  • Define the value proposition of a robust, secure patient portal
  • Identify & map engagement opportunities via patient portal
  • Identify common challenges/barriers

Areas Covered in the Webinar:

  • Patient Consumerism
  • Value-Based Care
  • Patient Engagement
  • Health Information Technology (HIT)
  • Work Flow Engineering / Value Mapping

Who Will Benefit:

Senior leadership and management teams in healthcare organizations including:

  • Physician Practice & Ancillary/Ambulatory Services Administrators & Managers
  • Clinical & Quality Administrators & Managers
  • Revenue Cycle Administrators & Managers
  • Health Information Technology Administrators & Managers
  • Hospital/Clinic Administrators & Managers
Instructor Profile:
James C. Larson

James C. Larson
Consultant, MedPractice Solutions, LLC

James C. Larson, FACMPE, is the owner and principal trainer/consultant at MedPractice Solutions. A board-certified medical practice executive and a Fellow in the American College of Medical Practice Executives with a 30-year track record of success in hospital and ambulatory healthcare settings, Jim has owned a successful medical billing company and has held executive positions with numerous physician practices; from a solo practitioner to large, hospital-owned multi-specialty groups. He has also led free-standing diagnostic centers (MRI, CT, etc.) and large Management Services Organizations (MSOs). Currently, he is pursuing his passion: helping healthcare organizations navigate the massive transformation that is taking place in healthcare.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

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