Engaging Patients via Secure Patient Portal

Why Should You Attend:

Engaging patients via secure patient portal has proven to be elusive. Most of us bundled a patient portal with our EMR purchase, and many of us are still disappointed that the promised cohorts of engaged, compliant patients with better outcomes have not materialized.

This course will address the gap between the promise and the reality of engaging Patients via Secure Patient Portal.

We’ll re-explore the benefits of engaging patients via a Secure Patient Portal and define a value proposition for a robust patient portal. We’ll re-examine our goals - what do we really want from our portal? Next, we’ll discuss some of the challenges that have limited our success so far. We’ll map all the potential touch-points where we communicate with our patients and identify opportunities for driving patient engagement via the portal. We’ll do some ‘value mapping’ on our work flows to see what can go wrong and how our patient portal can be more efficient and effective. Finally, we’ll envision a better future for engaging patients through our portal.

Learning Objectives:

• Understanding of why patient engagement is important
• Define the value proposition of a robust, secure patient portal
• Identify & map engagement opportunities via patient portal
• Identify common challenges/barriers

Areas Covered in the Webinar:

• Patient Consumerism
• Value-Based Care
• Patient Engagement
• Health Information Technology (HIT)
• Work Flow Engineering / Value Mapping

Who Will Benefit:

Senior leadership and management teams in healthcare organizations including:

• Physician Practice & Ancillary/Ambulatory Services Administrators & Managers
• Clinical & Quality Administrators & Managers
• Revenue Cycle Administrators & Managers
• Health Information Technology Administrators & Managers
• Hospital/Clinic Administrators & Managers

James C. Larson
Consultant, MedPractice Solutions, LLC

James C. Larson, FACMPE, is the owner and principal trainer/consultant at MedPractice Solutions. A board-certified medical practice executive and a Fellow in the American College of Medical Practice Executives with a 30-year track record of success in hospital and ambulatory healthcare settings, Jim has owned a successful medical billing company and has held executive positions with numerous physician practices; from a solo practitioner to large, hospital-owned multi-specialty groups. He has also led free-standing diagnostic centers (MRI, CT, etc.) and large Management Services Organizations (MSOs). Currently, he is pursuing his passion: helping healthcare organizations navigate the massive transformation that is taking place in healthcare.

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