Patient Centered Communications - Are we actually connecting better with our patients?


Instructor: James Larson
Product ID: 705565

  • Duration: 60 Min
This webinar will explore the multitude of communication channels linking us with our patients and the dazzling array of communication technologies available to us. We will walk through a typical patient experience and map all the communication touch-points. In this session we will do some ‘value stream mapping’ to see how our patient communications can be more effective. Finally, we’ll envision a better future for patient communications.
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Why Should You Attend:

Progressive healthcare organizations are envisioning a near future where Patient Engagement drives better outcomes, lower cost, and financial sustainability for their organization. Patient communications will play a huge role in achieving that future, and we’ve got a lot of work to do. Patient Engagement is a lofty goal, and we need to be all-in. Now is the time to re-tool our patient communication systems – not only to enable/enhance patient communications, but also to be efficient and compliant.

This webinar will discuss patient communications from a value perspective. Which communication touch points and actions are adding value to the doctor-patient relationship, and which ones need work. We’ll look at factors that are actually alienating our patients and propose some solutions. If your organization wants to move toward better Patient Engagement, this webinar will give you valuable information, perspective, and advice that will help you move your organization forward.

Learning Objectives:

  • Attendees will learn something new about patient communication channels/technologies and Patient Experience/Engagement
  • Attendees will hear about what their peers are doing to improve patient communications
  • Attendees will gain the understanding of, and ability to apply work-flow mapping and ‘value stream mapping’ to patient communications
  • Attendees will be inspired to apply what they’ve learned to their own organization to improve patient communications

Areas Covered in the Webinar:

  • Patient Experience / Patient Engagement / Patient ‘Centeredness’
  • Communication Channels & Technologies
  • Communication Touch Points
  • Work Flow Mapping & Value Stream Mapping
  • Enhancing (adding Value to) Patient Communications

Who Will Benefit:

Senior leadership and management teams in healthcare organizations including:

  • Physician Practice & Ancillary/Ambulatory Services Administrators & Managers
  • Clinical & Quality Administrators & Managers
  • Revenue Cycle Administrators & Managers
  • Health Information Technology Administrators & Managers
  • Hospital/Clinic Administrators & Managers
Instructor Profile:
James C. Larson

James C. Larson
Consultant, MedPractice Solutions, LLC

James C. Larson, FACMPE, is the owner and principal trainer/consultant at MedPractice Solutions. A board-certified medical practice executive and a Fellow in the American College of Medical Practice Executives with a 30-year track record of success in hospital and ambulatory healthcare settings, Jim has owned a successful medical billing company and has held executive positions with numerous physician practices; from a solo practitioner to large, hospital-owned multi-specialty groups. He has also led free-standing diagnostic centers (MRI, CT, etc.) and large Management Services Organizations (MSOs). Currently, he is pursuing his passion: helping healthcare organizations navigate the massive transformation that is taking place in healthcare.

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Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).




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