Getting Clear: Establishing Performance Expectations for Employees

Instructor: Marnie Green
Product ID: 700468
Training Level: Advanced
  • Duration: 60 Min

recorded version

1x Person - Unlimited viewing for 6 Months
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Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Feb-2008

Training CD / USB Drive

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In this HR compliance training we explore why there is often a difference between what the manager expects and the employee delivers.


One of the most frustrating parts of being a manager is having expectations of an employee and finding the employee’s performance falls short of meeting those expectations.

Likewise, employees often say that they are unclear of what their manager really expects. In this webinar, we explore why there is often a difference between what the manager expects and the employee delivers. Tools for developing clear expectations and then communicating those expectations to employees will be offered. In addition, a practical tool for involving employees in the expectation-setting process will be presented.

Areas Covered in the seminar:

  • What are expectations and how are they different from "pet peeves?"
  • Why are performance expectations often not met?
  • How can the expectations checklist help a manager be clear about their expectations?
  • How can SMAART goals help define performance expectations?
  • What kinds of goals are appropriate when setting expectations?
  • How can employees get involved in the expectation-setting process?
  • What should I do when expectations are met?
  • What should I do when expectations are not met?

Who Will Benefit:

These concepts apply to companies in all industries and all types of organizations. This webinar will provide practical perspectives and tips to all organizations that employ workers and desire to maintain a positive work environment. In particular, employees who benefit include:

  • Executives and managers
  • First-line supervisors
  • Human resource professionals
  • Consultants and executive coaches
  • Business owners
  • Office administrators

Instructor Profile:

Marnie Green, is the Principal Consultant of Management Education Group, Inc., ( a consulting firm that specializes in training managers and supervisors in essential human resource-related skills. Marnie is the author of Painless Performance Evaluations: A Practical Approach to Managing Day-to-Day Employee Performance. Her practical approach to management and leadership has earned her recognition worldwide as an expert in employee performance management.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

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