FDCPA: Basics of the Fair Debt Collection Practices Act


Instructor: Daniel Clark
Product ID: 706417

  • Duration: 60 Min
FDCPA has long been important for financial institutions. With an added focus on consumer rights by activists and now by regulators like the CFPB, it may be time to reacquaint ourselves with this regulation and what we can and cannot do when collecting debts owed us. While changes to the law remain in flux given the current administration’s desire to reduce regulations, the basics are still viable and relevant.
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Why Should You Attend:

This webinar is designed for those who need a refresh of the practices associated with collection activity or for those new to the business of collections.

The civil and regulatory penalties, not to mention the reputation risk for our institutions if we fail to adhere to the law, are so great that this webinar will help prepare us to adhere to the law and still achieve our corporate goals.

Areas Covered in the Webinar:

  • Covered Debt
  • Collectors that are covered/not covered
  • Communication rules
  • Prohibited Practices
  • False or misleading representations
  • Unfair Practices
  • Legal Actions by Debt Collectors

Learning objectives:

  • Identify practices prohibited by law
  • Gain an understanding of permitted collection practices
  • Update knowledge of rules and regulations governing collection practices
  • Share best practices already in place
  • Provide insight to regulatory concerns

Who will benefit:

  • Collectors
  • Collection Staff
  • Risk Managers
  • Auditors
  • Enterprise Risk Managers and Staff
  • Quality control staff
  • Compliance Officers and Staff
  • Operations Leaders
  • Operational Risk Leaders
  • Business Executives
Instructor Profile:
Daniel Clark

Daniel Clark
SVP General Auditor, Washington Trust Bank

Daniel Clark has over 25 years of experience in risk management and auditing. He has served in many senior auditing/risk roles culminating as chief auditor for midsize and large regional and global financial organizations. Mr. Clark has in-depth knowledge on how to integrate diverse processes into a seamless risk based audit approach that keeps audit on the cutting edge of development and value impact. His insights into the audit and risk world translate into meaningful guidance through a communication style that is fun, animated, and very participative. Mr. Clark has trained auditors and other business leaders for over five years

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