Fishbone Diagramming

Why Should You Attend:

Organizations can be proactive and avoid process issues or reactive resulting in wasted time and resources trying to determine root causes.

The Ishikawa Fishbone Diagram (IFD) is one of seven powerful Quality Management Tools (1. IFD, 2. Check Sheet, 3. Control Chart, 4. Histogram, 5. Pareto Chart, 6. Scatter Diagram, 7. Stratification – flow or run chart) that is typically used to solve problems within organizations. In this webinar, you will learn how to apply IFD’s to capture potential problems before they effect cost, quality, schedule and customer satisfaction.

Areas Covered in the Webinar:

Introduction

• Definition of fishbone diagram
• History and background
• Purposes and applications
• Advantages of fishbone diagram over other methods of problem-solving
• When to use a fishbone diagram

Fishbone Diagram Procedure

• Getting started
• Directions
• Approaches to build the “bones”
• The 6Ms
• The 5 Whys
• The 4Ps
• Steps to create a fishbone diagram
• How to get everybody in the team involved in brainstorming causes
• How to complete a fishbone diagram
• How to present a fishbone diagram

Who Will Benefit:

This training is useful for all the individuals who want to learn and apply simple problem analysis tools. It would be ideal for:

• Senior Executives
• Strategic Leaders
• Quality Managers
• Product managers
• Manufacturing and R&D Managers
• Quality Professionals/Consultants
• Presidents/Vice Presidents/CEOs
• ISO Coordinators/Management Representatives
• Engineers and Supervisors
• Laboratory Quality Professionals
• Accredited Auditors Requiring the Competency to Audit Quality

Michael Abitz
Adjunct Professor, Colorado Technical University

Dr. Michael Abitz is an Adjunct Professor at New Mexico Jr. College, Hobbs, NM. He received his Doctorate in Management from Colorado Technical University and Master of Science in Quality Assurance from California State University. He is a certified Six Sigma Quality Black Belt.

His areas of interest include teaching online; providing training to pacific rim suppliers in accelerated life testing of communications, computer and digital storage products; mentoring organizations in problem solving and process improvement; and to date cost savings include $15.6M in addition to $14M in sales.

Dr. Abitz's experiences include: aerospace and computer industries where he developed and presented training in: Organizational Process Improvement, Six Sigma (35 classes) and Root Cause Failure Analysis to U.S. companies and Pacific Rim suppliers.

Topic Background:

Traditional methods of Root Cause Failure Analysis demonstrate high failure rates: Business Process Reengineering (BPR) 50% to 85%, Total Quality Management (TQM) 75%, and Six Sigma 90%.

Proactive methods such as Ishikawa’s Fishbone Diagraming and Process Reliability Modeling (PRM) will result in processes that are effective, efficient and reliable.

The Ishikawa Fishbone Diagram (IFD) is a tool used to identify and present possible root causes to a problem. IFD was created by Dr. Kaoru Ishikawa; his method was popularized in early 1960s and used in the Kawasaki shipyards. However, Ishikawa’s basic concept was first used in the 1920s and is considered one the seven basic tools of quality control.

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