Grievance Procedures and Internal Dispute Resolution

Instructor: Melvin K Patterson
Product ID: 705978
  • Duration: 60 Min
This HR Compliance webinar is designed to give the attendee an understanding of the importance of designing and utilizing a conflict management system which includes internal grievance procedures and dispute resolution processes. The attendee will learn how to identify conflicts, which types of conflicts are appropriate for internal dispute resolution and the difference between the process with public employers and private employers. Attendees will learn the basic legal principles governing grievance procedures and dispute resolution processes. Attendees will also learn the principles of designing and implementing grievance procedures and incorporating them into existing policies and procedures.
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Course "Grievance Procedures and Internal Dispute Resolution" has been pre-approved by SHRM as eligible for 1-credit and HRCI as eligible for 1-credit towards a participant's recertification upon full completion.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

Why Should You Attend:

Having appropriate procedures to address grievances and having an internal conflict management and resolution process to handle disputes is often the key to avoiding costly litigation and poor morale that can seriously damage productivity. Understanding the principles that are used to design dispute resolution plans and implement them make designing and adopting a conflict resolution scheme easier to incorporate into the organizations existing policy and procedure book.

Learning Objectives:

  • Workplace Conflicts Defined
  • Common Causes of Workplace Conflicts
  • Differences Between Public Agencies vs. Private Companies
  • Employment Contracts and Dispute Resolution
  • Goals of the Conflict Management System
  • Importance of Fairness and Impartiality
  • Principles of Design and Creation of the System
  • Implementation of the System

Areas Covered in the Webinar:

  • Identification of Conflicts Appropriate for Internal Resolution or Grievance Process
  • When Does the Grievance Process Begins
  • System Design
  • What the System Must Contain
  • Who Should Be Involved in the Grievance Process
  • The Relationship Between Employment Contracts and Internal Dispute Processes
  • Use of Investigators
  • Use of Arbitration
  • Use of Mediation

Who Will Benefit:

  • HR Managers & Directors
  • EEO Managers and Directors
  • Employment Lawyers and Counsel
  • Anyone responsible for developing employee policies and procedures or handbooks.
Instructor Profile:
Melvin K Patterson

Melvin K Patterson
Founder, HR Employee Relations

Melvin K. Patterson, an attorney licensed to practice before all state and federal courts in California, was General Counsel to the Cedrus Group, a family of international financial services firms with offices around the globe. He is a member of the Labor & Employment Section of the California State Bar and has been admitted to the United States District Court for the Northern District of California as well as the United States Ninth Circuit Court of Appeal. Mr. Patterson is experienced in Labor and Employment litigation and transactional matters in the U.S., Asia and the U.K. He has designed internal business policies, procedures and management structures, as well as inter-corporate relationships and has been a business owner himself.

Mr. Patterson is an experienced trial litigator who has handled numerous business and commercial matters for over 20 years on behalf of an elite clientele around the world. He has defended clients in matters brought against companies by employees, relating to commercial business agreements and government regulatory matters.

Mr. Patterson holds a Doctor of Jurisprudence degree from the John F. Kennedy University School of Law, as well as a Certificate in Strategic Human Resource Management from Cornell University. He has also earned the American Jurisprudence Award, completed specialized training in Assessing Economic Damages, Forensic Discovery and Preservation of Electronic Evidence and Data.

Mr. Patterson was nominated to the National Dean's List and has been a speaker before such groups as the Asian Pacific American Law Students Association, is a past contributing editor to California Motions In Limine (The Rutter Group) and has been a columnist for the "The Docket", the news and information journal of the San Mateo County Bar Ass'n. He has a knowledge of Korean, Japanese and Spanish languages.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

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