How Managers Can Erode Toxic Behaviors, Improve Performance and Reduce Workplace Drama!


Instructor: Dr. Mitchell Kusy
Product ID: 705846

  • Duration: 60 Min
This webinar will discuss how to identify toxic personalities in work and Toxic buffers and protectors who help toxic people get away with bad behavior, how to change recruiting methodology to restrict hiring toxic personalities, what coaching method to use to rectify toxic personalities and make the workplace safe and respectful. Also it will discuss how to calculate the loss due to toxic people in organization so that it is worth come as prime initiative for top management buy in.
Last Recorded Date: Nov-2018


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Course "How Managers Can Erode Toxic Behaviors, Improve Performance and Reduce Workplace Drama!" has been pre-approved by HRCI as eligible for 1 Credits towards a participant's recertification upon full completion.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

Why Should You Attend:

In this webinar, you will understand how Dr. Kusy’s extensive 3-year national study of over 400 individuals provides critical answers. Mitch’s heavily researched Toxic Cost Worksheet will demonstrate how leaders can determine the financial ramifications of toxic people in you own organizations - up to 6% of total compensation costs…and use this to sell to leaders why the buck stops here. Beyond financial costs, Mitch provides innovative and simple recruiting practices to avoid hiring these narcissistic personas in the first place. And what about those 51% of employees who are likely to quit because of a toxic person? Stay tuned for his innovative use of the exit interview that will make you say: "Why didn’t I think of that?"

  • How many of you have had to deal with a toxic person?
  • Are more males or females toxic?
  • Did you ever quit because of a toxic individual?
  • Are key leaders aware of how bad the toxic person is?
  • Do toxic people get away with bad behavior?
Bonus Material

Areas Covered in the Webinar:

  • Impact of toxic personalities at work
  • 3 categories of toxic individuals
  • Creating cultures of everyday civility that mean business
  • The financial cost of toxic individuals—even your top performers!
  • Toxic buffers and toxic protectors who enable toxic personalities to get away with bad behavior
  • Recruiting practices to avoid hiring toxic people
  • Engage new forms of exit interviews that will stop toxic behaviors in their tracks
  • How to tailor your coaching of toxic individuals with templates based on whether the person is your peer, direct report, or boss
  • Performance management practices to provide the best kind of feedback with power
  • Team strategies to deal with toxic people

Who Will Benefit:

  • All leaders
  • HR professionals
Instructor Profile:
Mitchell Kusy

Dr. Mitchell Kusy
Dr. Mitchell Kusy and Associates

Dr. Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and has been a keynote speaker with hundreds of organizations nationally and internationally—helping create work cultures of everyday civility. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books—one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).




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