Why Should You Attend:
In healthcare, toxic personalities’ modus operandi is shaming, manipulating, and belittling in public and private. Healthcare professionals feel the angst they cause, but are often unaware of how prevalent they are or how much they cost—in terms of patient safety, team performance, and the bottom line. It has a large effect on performance as per below stats.
Attend this webinar to learn how to reduce severity of toxic behavior, how to give tailored feedback, Improve patient safety through a system of interventions. What strategies to follow to prevent erosion of patient safety, how to avoid hiring a toxic person, what reactive strategies can be used and overall improve your own personal well being.
At the end of this webinar, you should be able to:
Areas Covered in the Webinar:
Who Will Benefit:
Dr. Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and has been a keynote speaker with hundreds of organizations nationally and internationally—helping create work cultures of everyday civility. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books—one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year.
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