Tax Refund Fraud: The Fraud that Keeps Getting Worse

Instructor: Rayleen M Pirnie
Product ID: 705134
  • Duration: 90 Min
This training program will help identity frauds that lead to tax refund fraud and discuss funds availability exceptions. It will also discuss common non-post issues, the IRS Opt-In Program and eLeads, refund handling procedures, remedial actions, and suspicious activity reports.
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"Tax Refund Fraud: The Fraud that Keeps Getting Worse" - This course is approved by NASBA (National Association of State Boards of Accountancy). Attendees of Live Webinar are eligible for 1.8 CPE credit up on full completion of the course.

Why Should You Attend:

Each year, federal tax refund time presents a nightmare of situations for institutions. From money mules to identity theft, nasty divorce situations to non-post items, institutions sometimes find themselves in high risk situations with no clear guidance on how to proceed.

Institutions need to be prepared for the onslaught of situations the tax refund season presents. Regardless of the scenario, there are some sound business practices that can reduce the institution’s exposure to loss and non-compliance.

This webinar, designed specifically for financial institutions, walks through typical federal tax refund situations and helps staff develop a strategy to successfully navigate potential pitfalls. This course will address common institution questions, including:

  • We suspect a customer is committing tax refund fraud. Can we do anything?
  • When is our institution potentially liable for losses associated with tax refunds?
  • What return reason code do we use if we need to return a refund?
  • Can we check to see if an account holder is entitled to a tax refund?

The webinar will prepare attendees for this challenging time of year. Attendees will receive a bonus Tax Refund Handling Checklist to ensure your institution has considered all aspects of handling tax refunds.

Learning Objectives:

  • Review the current state of federal tax refund fraud
  • Analyze options available to an institution
  • Record handling procedure tips
  • Identify resources

Areas Covered in the Webinar:

  • Introductions
  • Refund fraud examples
  • Common tax refund issues
    • Non-post/exceptions
    • Posted to wrong account
  • Situations that increase an RDFI’s liability
  • Funds availability and the exception rule
  • Returns, including Opt-In Program
  • Institution sound business practices for managing tax refund frauds
    • Staff and customer education
    • Scripts
    • Handling procedures
    • Remedial procedures
  • Suspicious activity report tips
  • Conclusion/recap/Q&A

Who Will Benefit:

This informative session is designed for anyone in the institution responsible for managing payments risk including:

  • Operations
  • Operations Managers
  • Risk Manager
  • Compliance
  • Audit
  • Retail Managers
  • Senior Management
Instructor Profile:
Rayleen M Pirnie

Rayleen M Pirnie
CEO, RP Payments Risk Consulting Services LLC

Rayleen M. Pirnie, AAP, is the founder and owner of RP Payments Risk Consulting Services, LLC, based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Ms. Pirnie’s specialized skill is delving into the world beyond the payment rules; areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. She has worked with all payment systems for nearly 20 years.

Ms. Pirnie also holds a Bachelor’s of Science in Criminal Justice Administration. Her educational programs provide real-world, actionable information for financial institutions and businesses on topics ranging from payments risk management to information security. She authors payments risk and fraud blogs geared toward helping organizations recognize threats and protect themselves from loss.

We are registered with and adhere to the Statement on Standards for Continuing Professional Education programs of the National Registry of CPE Sponsors. Our registration number is 109066. Please check with the governing body of your license and state for specific CPE requirements. Grievances may be forwarded to the company at 650 620 3961. Grievances may also be forwarded to the National Registry of CPE Sponsors-NASBA, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417, 615-880-4200,, e-mail [email protected].

Field of Study Minutes CPE
Specialized Knowledge and Applications 90 1.8
Total Duration - 90 Min Total Credits - 1.8

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).

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