Virtual Team: Managing People Even More Effectively in Multiple Locations

Why Should You Attend:

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we ‘get a better handle’ on all this?

• Are you concerned about how much time and productivity your people are wasting?
• What about lost energy, efficiency and effectiveness, especially because your workforce is so spread out?
• Would you like to ‘tame the paper tiger’ and reduce so much needless paperwork?
• Have you ever been concerned about employees not following the rules, not taken by ‘out of sight, out of mind’ motto?
• Would you like to be able to more effectively spot problems, even when you are hundreds or thousands of miles away?

If you answered “yes” to any of these questions, then come join in as the instructor leads attendees through these important topics, and addresses key questions and answers to effectively improve team performance, no matter how widely distributed everyone is.

Learning Objectives:

• Boost productivity at every location
• Significantly cut down on paperwork
• Know off-site employees are following the rules, including home-office rules
• Spot problems even when you’re far away

Areas Covered in the Webinar:

Maintain Order While Managing Long-Distance

• How to give multiple locations a business road map that’ll keep them headed in the right direction
• How to create crystal-clear procedures that off-site staff will follow to the letter
• Expert insight on friendly competition between sites - could this be doing your company more harm than good?
• Discuss today’s long-distance management challenges and brainstorm possible solutions
• How to quickly smooth things over when you have to lay down the law and enforce an unpopular policy from a distance
• The one action you must take if you want to significantly slow down the paper blizzard from multiple locations

Stay in Touch - And Control — No Matter What

• How to keep your finger on the pulse of off-site action without making employees feel like they are being watched
• What responsibilities you must shoulder alone . . . and when you can safely share the load with off-site employees
• A common — but deadly — management mistake that’ll ensure an off-site office will never trust your motives
• Determine the fastest way to get a poorly performing location up to speed
• How to quickly and accurately check the quality of products or services at any location
• The inside secrets to creating a lasting bond between off-sites so every employee feels like they’re on the same team

Establish Quality-Minded Teams You Can Rely On

• How to structure teams so they’ll pull together - no matter which site they’re from
• How to ease resentment at a satellite location when a home-office employee is chosen for a promotion
• The only way to handle teams that were established before your time without decreasing productivity
• How to build an emergency response team that’ll know what can be handled independently and when to call you immediately

Troubleshoot Off-Site Problems Like a Pro

• How often you should be visiting each site?
• Phone or face-to-face? The best way to approach a site problem without alienating anyone
• How to put a stop to childish disputes between sites without taking sides or making matters worse
• Develop a reward system that’ll motivate employees from all levels at every location
• How to determine whether you should coach, counsel or warn the entire staff at a location about their performance
• An action plan that’ll help you handle any cover-up you might find, no matter how large or small
• How to ensure the isolation factor won’t turn into a problem at remote locations

Who Will Benefit:

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager

Christopher R DeVany
President and CEO, Pinnacle Performance Improvement Worldwide

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill has helped help executives, managers and team leaders improve performance. Mr DeVany has also been interviewed for various radio and television programs.

He has assisted organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives. He holds degrees in management studies and organizational behavior from Boston University.

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