Customer Service with a Payroll Twist 2016
Vicki M. Lambert
90 Min
Product Id: 704613
Excellent customer service assists payroll in its daily operations within the department rather than for its outside customers. This training program will examine how a correctly implemented payroll department customer service policy will ensure that communications remain open and clear. By setting down in writing what the payroll department can and cannot do legally, or will or will not be able to do, right up front goes a long way towards preventing future misunderstandings, miscommunications and the resulting conflicts which cause the department to lose valuable time handling this conflict.
Wage and Salary Administration: Setting Ranges, Determining Merit Increases and Bonuses
Marna Hayden
60 Min
Product Id: 704220
This training program will concentrate primarily on establishing a philosophy and program for salary administration that will be in alignment with your organization’s business strategy, be understandable to management and employees and compliant with applicable labor laws.
How to Plan for the Proposed Changes to the Fair Labor Standards Act (FLSA) - Part 1
Bob McKenzie
60 Min
Product Id: 704581
This training program will offer best practices for staying in compliance with the Fair Labor Standards Act when the proposed regulations are released while exploring the critical nature of the right communications. It will be followed-up by a 60 minutes complimentary Q&A Session(Series2)on Monday, May 9th 2016.
How to Create Effective Employee Newsletters
Randall A Olson
60 Min
Product Id: 704564
This training program will help you determine if an employee newsletter is right for your company. Attendees will further learn best practices for newsletter content, design and distribution, and how to create and oversee the development and production of employee newsletters.
Affirmative Action Trends and Compliance Advice | New Labor Rules and OFCCP Regulations
Cathleen M. Hampton
90 Min
Product Id: 704541
This webinar was designed to provide human resource professionals and business executives with the practical information they need to help increase their effectiveness when developing Affirmative Action programs and practices. Participants will learn about the new labor rules and OFCCP’s regulations in regards to AAP.
What to Expect When Your Employee Is Expecting: Navigating Pregnancy-Related Issues in California Workplaces
Jacquiline M Wagner
60 Min
Product Id: 704536
This webinar training course will assist California employers navigate the sometimes turbulent waters of successfully addressing and managing the issues afoot when an employee is expecting. The Instructor will share practical methods of evaluating pregnancy accommodation request, ensuring a pregnant employee receives entitled leave and tips for ensuring a smooth return-to-work.
HR/Benefits Outsourcing - Return on Investment (ROI)
Rob J Thurston
90 Min
Product Id: 704535
This webinar training will discuss how to identify key areas of HR/ benefit that can be outsourced and to evaluate and find quality outsourcing options. The Instructor will share surveys, case studies and trends in the Industry. Participants will also learn the law of sunk costs and how to do a cost-benefit analysis.
Family Care and Medical Leave in California - Part II
Jacquiline M Wagner
90 Min
Product Id: 704508
This series of training programs on Family Care and Medical Leave in California will examine compensation while on leave, continuation of benefits while on leave, employer’s prohibited actions under the CFRA, employee’s return to work policies, and more.
Customer Service Begins in HR
Mary Gormandy White
60 Min
Product Id: 704411
This training program, participants will learn how and why customer service really begins with the HR function, and gain actionable knowledge that they can use to improve their ability to provide effective customer service to their organization’s very important internal customers. Speaker will discuss how we can set the right work culture and ethics through internal training of new and existing employee to deliver highest quality of customer service.
Producing Results in a Too-Much-to-Do World: Productivity and Time Management for the 21st Century
Matthew W Burr
60 Min
Product Id: 700640
In this Productivity and Time Management webinar/training you will learn some great new thinking in productivity management.
Strategic Planning: Mapping and Measuring Strategy
Amie Devero
60 Min
Product Id: 700423
In this Strategic Planning training learn to map and measure the strategy and Creating metrics that will populate a balanced scorecard, allowing for the measurement of the strategy’s execution, and the measurement of its validity. Real strategy is one of the most poorly understood management areas. Most strategic planning consists of little more than issuing goals and assigning projects and tasks--then producing a giant tome that no one ever reads.
Now I get it: The Progressive Discipline Process
Dethra Giles
60 Min
Product Id: 700499
This HR compliance training will present this common term as a way for manager to present employees with options with the ultimate goal of improving the work environment and not the goal of "getting rid" of an employee.







