Behavior Issues, Conflict and Incivility in the Workplace: A New Era in 2020

Instructor: Diane L Dee
Product ID: 706333
  • Duration: 90 Min
Attend this webinar to understand the necessary tools and information to effectively and confidently address workplace issues in your organization.
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Course "The Importance of Documentation for Supervisors and Managers" has been pre-approved by SHRM as eligible for 1.5 credits and HRCI as eligible for 1.5 credits towards a participant's recertification upon full completion.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

Why Should You Attend:

Problematic behavior usually develops over time. As a Manager, the more proactive you are in dealing with these problems, the more likely it is that you will increase your chances for a positive outcome. Issues that are avoided or ignored will only fester and grow into resentment.

Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues in their organization.

Behavioral issues in the workplace are inevitable. Whenever you have diverse groups of people working together, issues will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioral issues, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioral issues often result in loss of revenue, lessening of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

It is helpful to view behavioral issues as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you cannot imagine.

Course Objectives / Outline:

  • The high cost of performance and productivity problems
  • Defining behavioral issues, conflict and incivility in the workplace
  • What creates behavioral issues?
  • Positive and negative outcomes of conflict
  • Conflict resolution styles
  • Addressing behavioral issues
  • Civility vs. Incivility
  • Dealing with bullying and the impact it has on your organization
  • Steps to successful resolution of issues
  • Working knowledge of employment law
  • Conducting investigations
  • Business goals of an investigation
  • Appointing the right investigator
  • The interview process
  • Importance of solid documentation
  • Role of performance management dealing with behavioral issues
  • Effective methods for supplying feedback to employees
  • Progressive discipline
  • When to involve legal counsel
  • Best practices for a healthy workplace

What You Get:

  • Training Materials
  • Live Q&A Session with our Expert
  • Participation Certificate
  • Access to Signup Community (Optional)
  • Reward Points

Who Will Benefit:

  • Senior Leadership
  • Human Resource Directors, Managers & Representatives
  • Compensation Professionals
  • Operations Professionals
  • Managers & Supervisors
  • Employees
Instructor Profile:
Diane L. Dee

Diane L. Dee
President, Advantage HR Consulting

Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane’s background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane’s leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area. Additionally, Diane conducts webinars on a wide-variety of HR topics for various training firms across the country.

Diane holds a Master Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.

Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.

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