Why Should You Attend:
FDA 483 and warning letter observations continue to cite inadequate investigations as a significant problem area for industry. How many of your investigations point to the individual who performed the task as not being competent? Because that’s really what it means when the root cause of “training” is assigned. Do you understand that these assignments also potentially implicate your entire training system as ineffective? Without digging a little deeper, you run the risk of receiving 2 significant observations. But what questions do you need to ask? How far down do you have to go? When is it a training issue and when is it a performance issue? And how do you support and encourage both the investigator and supervisor in being able to ask the right questions and determine appropriate corrective and preventive actions?
Investigations are not easy, not fun, and often disruptive to everyday work and the ability to meet important timelines. They are also a regulatory requirement as part of a robust quality system aimed at preventing risk to patients and others who use our products. When a task isn’t completed as required, often the individual is singled out as not being competent in that moment, and training is cited as both a root cause and as a corrective action. So why was this event different from all the other successful performances of that task, both before and after? And what do the conclusions say about the individual, our training program, and our willingness to truly understand and deal with what actually happened?
This webinar will give you practical strategies for continuing an investigation into a suspected performance/training/competency issue to arrive at a more meaningful root cause, and then give you the tools and support needed to address the underlying factors effectively and efficiently.
Areas Covered in the Webinar:
Who Will Benefit:
From the following industries:
As an independent consultant, Mike Kent helps solve performance challenges around both systems and people, enabling organizations to gain an edge along their research, development and commercial paths. He has over 28 years of quality and technical expertise in regulated environments across the pharmaceutical, medical device, biologics and diagnostic industries. Mike helps create and sustain a robust quality culture focused on good decision-making and engagement. A drug development chemist turned quality systems professional, he enjoys optimizing the interface between people and their work environments. Mike lives in Littleton, Colorado, with his son, and is a professional voice actor as the other half of his business, Kent Quality Performance Group. He spends his free time hiking, cycling, running and creating music and photographic art.
Our refund policy is governed by individual products and services refund policy mentioned against each of offerings. However in absence of specific refund policy of an offering below refund policy will be effective.
Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).
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