Grievances and Complaints - An overview of the CMS, Joint Commission, DNV and OCR Standards Hospitals should know about
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Compliance Webinars | Virtual Seminars for Professionals
Compliance Webinars | Virtual Seminars for Professionals
Grievances and Complaints - An overview of the CMS, Joint Commission, DNV and OCR Standards Hospitals should know about
No hospital wants to receive a statement of deficiencies and plan of correction from the regulatory bodies. Non-compliance with the grievance requirements is the third most problematic area that invites investigation. What if a CMS surveyor shows up at your hospital unannounced? Is your hospital compliant with the all the grievance requirements by CMS, OCR, and the complaint standards by the Joint Commission or your accreditation organization?
Effective management of patient complaints and grievances, can bolster systems and individual performance, and provide quality improvement opportunities.
Understanding the regulations:
- CMS CoP Regulations: Patient rights §482.13
- OCR Section 1557
- TJC has complaint standard RI.01.07.01
- DNV PR 5
- Non-Discrimination Law Section 1557 of the ACA
The CoPs requirements are frequently updated. They first appear in the federal register. The interpretive guidelines are then published by CMS. You may visit these websites once a month to see if there are manual updates.
The CMS website publishes statement of deficiencies on a regular basis. You can count the deficiencies for each by using tag numbers. The grievance deficiencies tags are 118,119,120,121,122, and 123.
To take a deep dive into implementing best practices, managing patient complaints and grievances, you may wish to attend this webinar ‘Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards.’
Method public java.lang.String org.ofbiz.widget.screen.ScreenRenderer.render(java.lang.String) throws org.ofbiz.base.util.GeneralException,java.io.IOException,org.xml.sax.SAXException,javax.xml.parsers.ParserConfigurationException threw an exception when invoked on org.ofbiz.widget.screen.ScreenRenderer@290e099a with arguments of types [java.lang.String,]
The problematic instruction:
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==> ${screens.render("component://ecommerce/widget/CONew2016/BestPracticesPageScreens.xml#trainings-article-detail")} [on line 9, column 17 in component://ecommerce/webapp/ecommerce/CONew2016/bestpractices/article_detail/contentDetailMain.ftl]
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Java backtrace for programmers:
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freemarker.template.TemplateModelException: Method public java.lang.String org.ofbiz.widget.screen.ScreenRenderer.render(java.lang.String) throws org.ofbiz.base.util.GeneralException,java.io.IOException,org.xml.sax.SAXException,javax.xml.parsers.ParserConfigurationException threw an exception when invoked on org.ofbiz.widget.screen.ScreenRenderer@290e099a with arguments of types [java.lang.String,]
at freemarker.ext.beans.OverloadedMethodModel.exec(OverloadedMethodModel.java:134)
at freemarker.core.MethodCall._getAsTemplateModel(MethodCall.java:93)
at freemarker.core.Expression.getAsTemplateModel(Expression.java:89)
at freemarker.core.Expression.getStringValue(Expression.java:93)
at freemarker.core.DollarVariable.accept(DollarVariable.java:76)
at freemarker.core.Environment.visit(Environment.java:221)
at freemarker.core.MixedContent.accept(MixedContent.java:92)
at freemarker.core.Environment.visit(Environment.java:221)
at freemarker.core.Environment.process(Environment.java:199)
at org.ofbiz.base.util.template.FreeMarkerWorker.renderTemplate(FreeMarkerWorker.java:257)
at org.ofbiz.widget.screen.HtmlWidget.renderHtmlTemplate(HtmlWidget.java:225)
at org.ofbiz.widget.screen.HtmlWidget$HtmlTemplate.renderWidgetString(HtmlWidget.java:270)
at org.ofbiz.widget.screen.HtmlWidget.renderWidgetString(HtmlWidget.java:130)
at org.ofbiz.widget.screen.ModelScreenWidget$PlatformSpecific.renderWidgetString(ModelScreenWidget.java:920)
at org.ofbiz.widget.screen.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:104)
at org.ofbiz.widget.screen.ModelScreenWidget$Section.renderWidgetString(ModelScreenWidget.java:191)
at org.ofbiz.widget.screen.ModelScreen.renderScreenString(ModelScreen.java:396)
at org.ofbiz.widget.screen.ScreenRenderer.render(ScreenRenderer.java:135)
at org.ofbiz.widget.screen.ScreenRenderer.render(ScreenRenderer.java:97)
at sun.reflect.GeneratedMethodAccessor64.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at freemarker.ext.beans.BeansWrapper.invokeMethod(BeansWrapper.java:866)
at freemarker.ext.beans.OverloadedMethodModel.exec(OverloadedMethodModel.java:104)
at freemarker.core.MethodCall._getAsTemplateModel(MethodCall.java:93)
at freemarker.core.Expression.getAsTemplateModel(Expression.java:89)
at freemarker.core.Expression.getStringValue(Expression.java:93)
at freemarker.core.DollarVariable.accept(DollarVariable.java:76)
at freemarker.core.Environment.visit(Environment.java:221)
at freemarker.core.MixedContent.accept(MixedContent.java:92)
at freemarker.core.Environment.visit(Environment.java:221)
at freemarker.core.Environment.process(Environment.java:199)
at org.ofbiz.base.util.template.FreeMarkerWorker.renderTemplate(FreeMarkerWorker.java:257)
at org.ofbiz.widget.screen.HtmlWidget.renderHtmlTemplate(HtmlWidget.java:225)
at org.ofbiz.widget.screen.HtmlWidget$HtmlTemplate.renderWidgetString(HtmlWidget.java:270)
at org.ofbiz.widget.screen.HtmlWidget.renderWidgetString(HtmlWidget.java:130)
at org.ofbiz.widget.screen.ModelScreenWidget$PlatformSpecific.renderWidgetString(ModelScreenWidget.java:920)
at org.ofbiz.widget.screen.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:104)
at org.ofbiz.widget.screen.ModelScreenWidget$Section.renderWidgetString(ModelScreenWidget.java:191)
at org.ofbiz.widget.screen.ModelScreen.renderScreenString(ModelScreen.java:396)
at org.ofbiz.widget.screen.ScreenRenderer.render(ScreenRenderer.java:135)
at org.ofbiz.widget.screen.ScreenRenderer.render(ScreenRenderer.java:97)
at org.ofbiz.widget.screen.MacroScreenViewHandler.render(MacroScreenViewHandler.java:104)
at org.ofbiz.webapp.control.RequestHandler.renderView(RequestHandler.java:865)
at org.ofbiz.webapp.control.RequestHandler.doRequest(RequestHandler.java:582)
at org.ofbiz.webapp.control.RequestHandler.doRequest(RequestHandler.java:547)
at org.ofbiz.webapp.control.RequestHandler.doRequest(RequestHandler.java:547)
at org.ofbiz.webapp.control.ControlServlet.doGet(ControlServlet.java:224)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:487)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:412)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:339)
at com.metricstream.SEOServlet.dispatchEcommerceRequest(SEOServlet.java:287)
at com.metricstream.SEOServlet.findPattern(SEOServlet.java:236)
at com.metricstream.SEOServlet.doGet(SEOServlet.java:49)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:929)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.ofbiz.widget.screen.ScreenRenderException: Error rendering screen [component://ecommerce/widget/CONew2016/BestPracticesPageScreens.xml#trainings-article-detail]: java.lang.IllegalArgumentException: Error running script at location [component://ecommerce/webapp/ecommerce/WEB-INF/actions/CONew2016/bestpractices/article_detail/trainings_articleDetail.groovy]: javax.script.ScriptException: java.lang.NullPointerException: Cannot invoke method getString() on null object (Error running script at location [component://ecommerce/webapp/ecommerce/WEB-INF/actions/CONew2016/bestpractices/article_detail/trainings_articleDetail.groovy]: javax.script.ScriptException: java.lang.NullPointerException: Cannot invoke method getString() on null object)
at org.ofbiz.widget.screen.ModelScreen.renderScreenString(ModelScreen.java:409)
at org.ofbiz.widget.screen.ScreenRenderer.render(ScreenRenderer.java:135)
at org.ofbiz.widget.screen.ScreenRenderer.render(ScreenRenderer.java:97)
at sun.reflect.GeneratedMethodAccessor64.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at freemarker.ext.beans.BeansWrapper.invokeMethod(BeansWrapper.java:866)
at freemarker.ext.beans.OverloadedMethodModel.exec(OverloadedMethodModel.java:104)
... 76 more
Caused by: java.lang.IllegalArgumentException: Error running script at location [component://ecommerce/webapp/ecommerce/WEB-INF/actions/CONew2016/bestpractices/article_detail/trainings_articleDetail.groovy]: javax.script.ScriptException: java.lang.NullPointerException: Cannot invoke method getString() on null object
at org.ofbiz.base.util.ScriptUtil.executeScript(ScriptUtil.java:348)
at org.ofbiz.base.util.ScriptUtil.executeScript(ScriptUtil.java:324)
at org.ofbiz.widget.ModelWidgetAction$Script.runAction(ModelWidgetAction.java:416)
at org.ofbiz.widget.ModelWidgetAction.runSubActions(ModelWidgetAction.java:116)
at org.ofbiz.widget.screen.ModelScreenWidget$Section.renderWidgetString(ModelScreenWidget.java:184)
at org.ofbiz.widget.screen.ModelScreen.renderScreenString(ModelScreen.java:396)
... 83 more